IM
Innocentia M
1 reviews | Active since Sept 2014
02 Sept 2022, 12:03
Monthly fee paid, but service suspended
An amount of R699.00 was deducted from my account yesterday at 15:19, today I caanot work as service is suspended. I am not able to work, I need this resolved. I spoke with a consulant by the name of Relobogile, and told me I can vent all I want, this will not be done today
Can someone please assist me, this is really frustrating
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
02 Sept 2022, 12:26Hi Innocentia.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply02 Sept 2022, 12:26
Official
Hi Innocentia.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
IM
Innocentia M's updateReviewer Update
02 Sept 2022, 12:29Hi, I sent my statement to ***, as confirmation that money was deducted
#*** - rain support-network ***
#*** - rain support-network ***
IM
Innocentia M's update02 Sept 2022, 12:29
Reviewer Update
Hi, I sent my statement to ***, as confirmation that money was deducted
#*** - rain support-network ***
#*** - rain support-network ***
IM
Innocentia M's updateReviewer Update
02 Sept 2022, 12:45Hi Jesse,
I have sent the bank statement
Thank you
I have sent the bank statement
Thank you
IM
Innocentia M's update02 Sept 2022, 12:45
Reviewer Update
Hi Jesse,
I have sent the bank statement
Thank you
I have sent the bank statement
Thank you
IM
Innocentia M's updateReviewer Update
02 Sept 2022, 13:58Hi Jesse,
I have updated the limit
I have updated the limit
IM
Innocentia M's update02 Sept 2022, 13:58
Reviewer Update
Hi Jesse,
I have updated the limit
I have updated the limit
IM
Innocentia M's updateReviewer Update
02 Sept 2022, 14:42Hi Jesse,
Any luck. I just called Capitec, they advised money went through from your side, they cannot provide me with anything. Rain needs to correct as as they made a direct debit.
I need this resolved please, I am working from home and already lost 5 hours of work, this is really not good.
Any luck. I just called Capitec, they advised money went through from your side, they cannot provide me with anything. Rain needs to correct as as they made a direct debit.
I need this resolved please, I am working from home and already lost 5 hours of work, this is really not good.
IM
Innocentia M's update02 Sept 2022, 14:42
Reviewer Update
Hi Jesse,
Any luck. I just called Capitec, they advised money went through from your side, they cannot provide me with anything. Rain needs to correct as as they made a direct debit.
I need this resolved please, I am working from home and already lost 5 hours of work, this is really not good.
Any luck. I just called Capitec, they advised money went through from your side, they cannot provide me with anything. Rain needs to correct as as they made a direct debit.
I need this resolved please, I am working from home and already lost 5 hours of work, this is really not good.
IM
Innocentia M's updateReviewer Update
02 Sept 2022, 15:32ANYTHING PLEASE!!
IM
Innocentia M's update02 Sept 2022, 15:32
Reviewer Update
ANYTHING PLEASE!!
IM
Innocentia M's updateReviewer Update
02 Sept 2022, 16:16I AM STILL NOT ASSISTED!!!
IM
Innocentia M's update02 Sept 2022, 16:16
Reviewer Update
I AM STILL NOT ASSISTED!!!
IM
Innocentia M's updateReviewer Update
02 Sept 2022, 16:48Hi
I honestly do not want an apology
I am being told too many stories, which should not be affecting me and my job really, you are so inconsiderate
I called Capitec and they confirmed limits gets updated immediately, so no, please fix this, I do not owe you guys
I honestly do not want an apology
I am being told too many stories, which should not be affecting me and my job really, you are so inconsiderate
I called Capitec and they confirmed limits gets updated immediately, so no, please fix this, I do not owe you guys
IM
Innocentia M's update02 Sept 2022, 16:48
Reviewer Update
Hi
I honestly do not want an apology
I am being told too many stories, which should not be affecting me and my job really, you are so inconsiderate
I called Capitec and they confirmed limits gets updated immediately, so no, please fix this, I do not owe you guys
I honestly do not want an apology
I am being told too many stories, which should not be affecting me and my job really, you are so inconsiderate
I called Capitec and they confirmed limits gets updated immediately, so no, please fix this, I do not owe you guys
IM
Innocentia M's updateReviewer Update
05 Sept 2022, 13:24???????????????????????
IM
Innocentia M's update05 Sept 2022, 13:24
Reviewer Update
???????????????????????
IM
Innocentia M's updateReviewer Update
05 Sept 2022, 13:24I WAS CONNECTED FOR 2 DAYS, NOW DISCONNECTED AGAIN!!!!!!!!
THIS NEEDS TO BE RESOLVED NOW, I DO NOT OWE RAIN EVEN A CENT
THIS NEEDS TO BE RESOLVED NOW, I DO NOT OWE RAIN EVEN A CENT
IM
Innocentia M's update05 Sept 2022, 13:24
Reviewer Update
I WAS CONNECTED FOR 2 DAYS, NOW DISCONNECTED AGAIN!!!!!!!!
THIS NEEDS TO BE RESOLVED NOW, I DO NOT OWE RAIN EVEN A CENT
THIS NEEDS TO BE RESOLVED NOW, I DO NOT OWE RAIN EVEN A CENT
IM
Innocentia M's updateReviewer Update
05 Sept 2022, 13:45I spoke to my bank and advised Capitec deducted the money
Why am I being sent from pillar to post when RAIN has actually deducted the money and is visible
Does this mean I paid R699 this month for NOTHING?
Why am I being sent from pillar to post when RAIN has actually deducted the money and is visible
Does this mean I paid R699 this month for NOTHING?
IM
Innocentia M's update05 Sept 2022, 13:45
Reviewer Update
I spoke to my bank and advised Capitec deducted the money
Why am I being sent from pillar to post when RAIN has actually deducted the money and is visible
Does this mean I paid R699 this month for NOTHING?
Why am I being sent from pillar to post when RAIN has actually deducted the money and is visible
Does this mean I paid R699 this month for NOTHING?
IM
Innocentia M's updateReviewer Update
05 Sept 2022, 13:55WOW
IM
Innocentia M's update05 Sept 2022, 13:55
Reviewer Update
WOW
IM
Innocentia M's updateReviewer Update
05 Sept 2022, 14:10I am on the line with Capitec, they are telling me RAIN need to correct this as money went off from them (Basically RAIN need to release this transaction)
What is happening here, RAIN says 1 thing, Capitec says the other
What is happening here, RAIN says 1 thing, Capitec says the other
IM
Innocentia M's update05 Sept 2022, 14:10
Reviewer Update
I am on the line with Capitec, they are telling me RAIN need to correct this as money went off from them (Basically RAIN need to release this transaction)
What is happening here, RAIN says 1 thing, Capitec says the other
What is happening here, RAIN says 1 thing, Capitec says the other
IM
Innocentia M's updateReviewer Update
05 Sept 2022, 14:12Now they say RAIN is to provide a letter for these funds to be released, and this will take 40-45 working days
The frustration you are causing your clients, is shocking really
The frustration you are causing your clients, is shocking really
IM
Innocentia M's update05 Sept 2022, 14:12
Reviewer Update
Now they say RAIN is to provide a letter for these funds to be released, and this will take 40-45 working days
The frustration you are causing your clients, is shocking really
The frustration you are causing your clients, is shocking really