Month to month contract this is a lie.

When my services started with rain everything was fine until November, the connection was bad I kept calling and the call centre could not give me concrete information. I even had to go to Brynston at HO, they confirmed that the towers are down but I was billed for that month, I also used my petrol mind you. Nobody bothered to call me and try to retain and assure me as a customer. I then requested to cancel in Dec/Jan, I even got a call from the courier regarding the collection. I then decided to give rain another go, I called the call centre and I was told my cancelation request was not recorded and they don't know how the couriers got my information what about POPI act? Anyways now I have a bill for R1500 when I ask How they told the router was working sometimes and I was using it. I told them I don't dispute the usage cause mybe the person I gave the password continued to use the services. But my problem is why was it working when I canceled? why I'm I billed for someone who didn't do what they were hired to do @rain? why was I billed for the months were I could not work due to their towers? **** service I will be taking my money to Vuma cause clearly they have enough customers. I have never seen a company that does not show compassion and empathy for their customers.