Month to Month contract and Unauthorized Rain Debt order

Sandile Molefe

15 April 2025

Rain Data Network Provider

Complain to Rain Data Network Provider

I have phoned , WhatsApped on your app, and sent an email but received no joy. See the same dates of the reference.

Date

Reference

31.12.2024

***8

03.02.2025

***6

11.02.2025

***0

03.04.2025

***4

15.04.2025

***4

Rain offers clients month-to-month contracts, but you pay in advance for a service. I have indicated after Rain failed to debit the order that I have boycotted Rain for the month of April because of bad customer service and mentioned that I am trying other service providers because I am not pleased with the service I have received from Rain. From 1 April till 14 April, Rain tried a few debit orders, but my bank rejected them because there was not sufficient money to cover the debit order. On 15 April 2025, another debit went through of R535. I sent an e-mail asking for a refund and phoned, and I told them I don’t owe Rain because their service you pay in advance, and I haven’t had access to the Rain network from 1 to 15 April 2025.

Since this is not the first time they have done this on my account, it happened last year, from December 2024 until I made a payment on 13 December 2024. I want my refund back, and a copy will be sent to the consumer ombudsman and Hello Peter. If I don't get a response, I will post my grievance to Facebook and X; maybe bad publicity will help you to act.

Regards

Sandile