Money taken without authorisation

On 1 November 2021, I was billed double amounts of R591.00 - On my package which is only R499 per month. I've raised this with your support team - reference (***0) - and sent the required bank statements reference - (***2). They agreed to refund, however, they are requesting card details be sent to them via email for this to be actioned. This is highly unprofessional and insecure!!! In the references that followed - (***2) #***2 I raise my concerns regarding this request - and even advised that if they cannot refund the card to simply credit the account with the relevant amount. This went on till well into December and my last email has still not been responded to - yet I receive requests to rate service.

Someone at rain needs to find a work around for this - as I will not be sharing my personal card details via any form of communication. This is theft. You incorrectly debited my card with way more than you were supposed to - and didn't need me to confirm my card details then. Not sure why you'd need to confirm them to give me my money back.

Get this sorted now! We're in February 2022 already and I don't have the time to keep running after you.