Money taken from my account without my permission

I am writing to express my dissatisfaction with the unprofessional conduct of one of your consultants Mr Events Moagi from the Paulshof branch, who recently assisted me with a query of money that was taken from my account without my consent after I had already made a CANCELLATION.

From the onset of our interaction, I found the consultant to be uncooperative, dismissive, and lacking in the basic customer service skills necessary to handle the situation effectively. He was unable to answer my questions clearly and, responded with rude remarks that made me feel as though my concerns were not worth his time. He kept on saying ngicela ungihlalele pansi ngisize abanye abantu who have pressing issues as if I he was seeing a lunatic in front of him. And he kept on treating me with disrespect saying uyarasela abanye abantu as if he was dismissing why I was angry with the money they took from my account. I want my money back.!!!! Rain is such a big **** just taking people's monies wituout proper service. I called them several times telling them that their network was always on and off, yet they sell us a dummy saying Unlimited network. Why and how did they take money from my account without my permission. ****** ****ming company!!

Moreover, Events Moagi your useless consultant failed to provide a solution to my issue. Instead of guiding me through the options to get my money back, he simply dismissed me saying hamba uyohlala pansi uyamotsha iskhathi sami and did not bother helping me. This approach made an already frustrating situation even more difficult, and I left feeling entirely dissatisfied and unheard and infuriated!!!!

I kindly ask that this matter be reviewed, and appropriate measures be taken to the named Consultant to ensure no other clients experience similar treatment of being disrespected by an untrained consultant who do not know how to handle customers and simply want to feel important about themselves forgetting that we are contributing to the company sales as well. No one is less important. Also, I want my money back in my Account, I never gave you permission to collect a payment from my account, stop ****ming people.