NL
Neil L
1 reviews | Active since Mar 2009
12 Jan 2023, 11:31
Money taken for no service! Rain are a bunch of *******!!!
I cancelled my service with Rain in November last year, and they still took a payment off my account on 1 December. I disputed this with Rain, and they agreed to refund me, as i have not used any data in December. It is now almost 2 months later, and still no refund. Every time i phone the call centre, i get through to IDIOTS in India that cannot speak proper english, and they keep telling me that i had to pay for December.
5 phone calls, and 3 agents agreed that my refund is being escalated and i will get notification via email. I am still waiting!!
This morning the Rain router was collected, and STILL no word from Rain on my refund.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
12 Jan 2023, 11:37 Hi Neil
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply12 Jan 2023, 11:37
Official
Hi Neil
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
NL
Neil L's updateReviewer Update
12 Jan 2023, 12:58And so the reply is private, because yet again Rain are disputing something which is as clear as daylight. If all your calls are recorded, why don't you go back and listen to my calls where the cancellation was originally made...?!?!?!
As my title states, bunch of *******.
As my title states, bunch of *******.
NL
Neil L's update12 Jan 2023, 12:58
Reviewer Update
And so the reply is private, because yet again Rain are disputing something which is as clear as daylight. If all your calls are recorded, why don't you go back and listen to my calls where the cancellation was originally made...?!?!?!
As my title states, bunch of *******.
As my title states, bunch of *******.
NL
Neil L's updateReviewer Update
12 Jan 2023, 13:5027 or 28 November, i am not sure, because i do not keep a record of all my phone calls. One would assume that when a service provider confirms it is done, that it is done.
NL
Neil L's update12 Jan 2023, 13:50
Reviewer Update
27 or 28 November, i am not sure, because i do not keep a record of all my phone calls. One would assume that when a service provider confirms it is done, that it is done.
NL
Neil L's updateReviewer Update
16 Jan 2023, 11:37I am still awaiting any type of feedback on this issue?!? I have made contact with your call centre, just to be told by some callcentre agent in INDIA that this is my mistake - which Rain have confirmed is not my mistake, but THEIRS.
NL
Neil L's update16 Jan 2023, 11:37
Reviewer Update
I am still awaiting any type of feedback on this issue?!? I have made contact with your call centre, just to be told by some callcentre agent in INDIA that this is my mistake - which Rain have confirmed is not my mistake, but THEIRS.