MONEY *****LING THEVIES !!!

The relationship was great until I cancelled 21st Nov 2022, Reference number given. I was told I needed to pay for additional month. What happened to your month to month?

I was subsequently debited for Dec 2022, Jan 2023, Feb 2023 and March 2023, months of my money taken after initial cancellation on the 21st Nov 2022.

Collection of the router as per reference number given did not take place on the 1st Dec 2022.

I escalated with a follow up call on the 23rd of December 2022 with reference number given. I was told the billing team will be in contact with me as they do not have a billing/ accounts extension line?

Again via call today, to follow up with my money that has been debited although I requested cancellation in Nov 2022.

I spoke to Asathi and her manager Masonwabe who again could not resolve my issue and could be heard giggling in the background like it was some comedy show. The router was eventually collected on the 2nd Feb 2023 by CCD and still got billed twice on 1st March 2023??? When speaking to the agent Masonwabe , he further states I used 69GB of data from the 1st Feb 2023 -28th Feb 2023, how is that possible when the router was collected on the 2nd Feb 2023. 2 months after my cancellation request by the way.

The level of unprofessionalism, incompetence and utter uselessness the whole team showed is unacceptable for any customer to receive.

I want all my money back from Jan 2023 - 2nd March 2023.