Money down the drain

We haven't had connection since Thursday 10th of September 2026,yet a full payment of internet has been deducted already but issue of wifi disruption is not being resolved. Wifi has been paid to assist in work that needs to be done for an income. How are supposed to work if full payment has been made but no internet ****ection. It's unfair since we are losing a whole week's connection yet payment for unlimited connection was made and five days of no connectivity.