Money Debuted of bank account not reflecting in Rain Account.

I picked up a sim card from one of the pargo venues.

Upon trying to activate my sim card. I entered my details for payment and there was an error message. My bank account was debited by an amount of R479 for the deal that I was attempting to purchase. This does not reflect on my rain account and says payment is not complete.

Please sort this out or refund my Money immediately. I have sent an email to *** but I got an automated response to use the support on the rain website. However using multiple devices the query is not able to submit as when I try to click on it it doesn't submit.

I understand that your call centre is down during Covid 19. But should that compromise reputation and service?

As I am a new customer this experience is really upsetting as I cancelled am LTE deal from an somewhat efficient ISP trying to save some money. I now see that was the wrong choice of mine.

Please rectify ASAP as my kids really rely on data to get education and entertainment. If this is resolved and I am happy with the product I will update my review.