Money debited even after the sim card was cancelled

Item: Rain
Rating: 1
Author: Maphelo T

after experiencing network issues with the rain sim card, I then decided to cancel it but they still debited the amount from my account. I have struggling to get help with this. I want my money back as I did not have an internet connection on that rain sim card in August.

Helpful (0)

Replies (2)

Rain's replyOfficial

21 Aug 2020, 13:04

Hi Maphelo T

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply21 Aug 2020, 13:04

Official

Hi Maphelo T

Maphelo T's updateReviewer Update

25 Aug 2020, 08:55

Hi Yeoline,

I am still waiting for the agent to contact me. I need that money as you can see that we are living under tough economic times. That money was meant to buy food and it's almost a month now since it was taken. Please keep your word and give me the assistance i need.

Thank you

Maphelo T's update25 Aug 2020, 08:55

Reviewer Update