BDGB
Bronwyn De Gray Birch
1 reviews | Active since Oct 2013
19 Sept 2023, 12:32
Moeg
I cancelled my account beginning of the month and got a message that there will be collected tion on a Monday etc, I went into the app now and it still shows a payment will run tomorrow. I have canclled so why is a payment due still reflecting
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Sept 2023, 12:53Hi Bronwyn D.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply19 Sept 2023, 12:53
Official
Hi Bronwyn D.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
BDGB
Bronwyn De Gray Birch's updateReviewer Update
19 Sept 2023, 19:05I can't read your reply, this is frustrating, why don't you have a contact number that a client can call or actually respond when a ticket is submitted via the app. I just want an answer to a simple question without having to jump through hoops to get an answer. This is why Rain is losing so many customers and why you have been in the news, non existant client service
BDGB
Bronwyn De Gray Birch's update19 Sept 2023, 19:05
Reviewer Update
I can't read your reply, this is frustrating, why don't you have a contact number that a client can call or actually respond when a ticket is submitted via the app. I just want an answer to a simple question without having to jump through hoops to get an answer. This is why Rain is losing so many customers and why you have been in the news, non existant client service
BDGB
Bronwyn De Gray Birch's updateReviewer Update
20 Oct 2023, 06:06You debited me this month for a service I canceled 2 months ago and you even collected the modem. You better refund me asap or I will take this further, this is why I canceled Rain your service has become shocking that even my neighbor is canceling
BDGB
Bronwyn De Gray Birch's update20 Oct 2023, 06:06
Reviewer Update
You debited me this month for a service I canceled 2 months ago and you even collected the modem. You better refund me asap or I will take this further, this is why I canceled Rain your service has become shocking that even my neighbor is canceling
BDGB
Bronwyn De Gray Birch's updateReviewer Update
20 Oct 2023, 06:20I will contact ISPA and ICASA if I have to if this is not sorted out ASAP
BDGB
Bronwyn De Gray Birch's update20 Oct 2023, 06:20
Reviewer Update
I will contact ISPA and ICASA if I have to if this is not sorted out ASAP