Missing the game

Hi Richard Mogoboya,

We spoke to Mmatapa, refreshed the connection, restored her connection, and advised her to monitor and give feedback.

Regards,
rain.

Hi Richard Mogoboya,

It's our pleasure.

Regards,
rain.

Hi

The connection should work fine now, as discussed, monitor and give us feedback and we will assist further.

Regards,
rain.

Hi 

Please kindly note that your connection may be affected by several factors such as tower health, proximity to the tower and obstructions these factors are not limited to a person’s residence in relation to the cellular enabled mobile device site and poor radio conditions within a person’s residential area as a result of environmental factors beyond rain’s control. As per our T's and C's section 12.4 rain’s networks provide a best-effort service, and while rain endeavours to provide the best experience possible, rain provides no speed guarantee for any of its service. Thank you for your understanding.

Please log in to your my-rain dashboard via the website (t.co/nUmvBeIv6E) or vi the my-rain app

Look for your sim details

Then click on manage

Scroll down until you see optimize your signal

Enter your address details and optimize (Optimizing finds the best position for your device to ensure a clearer line of sight and better connection to the closest healthy serving tower in your area at a specific time.)

Your connection should improve

Please note that the optimizer only shows you which tower you are connected to and the surrounding towers, and has no other functionality, so you can only use it as a guide and indicator.

Regards,
rain.