Misrepresentation of service

Last year we contacted rain to cancel or suspend our month to month service and we have not received service however we have a huge bill. if i am correct, their policy is to suspend service if no payment has been received or they should automatically cancel the service. dealing with the contact centre is a real joke as well as the live chat because all they say is we will latest the matter and we receive a call but when I answer they cut the call. how on earth am I supposed to resolve this issue if i cannot speak to anyone who is in South Africa firstly, secondly i requested a call back from the person in South Africa named Sandisa whom never called me back after i took her only call. i made a ptp arrangement of which I paid on Tuesday and guess what, my service is not reinstated nor can anyone fix the issue. i have subsequently cancelled the service and i have yet to receive any sort of answers from Rain Mobile on this issue. Their Month to month policy is a misrepresentation of their service and product because i have been billed for no services. we have been with rain from the inception of their launch in South Africa when they started with the sim cards and limited services between a set time. My how rain has fallen from their level and quality of service.