Mismanagement of accounts by RAIN - this is to be reported to National Consumer Commission

On the 12 of June 2024 at 09:21 I wrote on hellopeter complaining about rain and how they have referred me to their lawyers R1 400, whereas I have e-mailed them in 2023 many times to cancel my prepaid with them. Rain contacted me same day on the 12th of June to apologies for their incorrect statement, and they further confirmed that I do not owe them any amount, that according to their records the balance is on R0,00 and all I need to do is to arrange collection for their router, and this was done and the router is also collected.

I am now surprised to receive a message again from RAIN, and the message reads as "Final Demand!" and appearantly I have defaulted on the rain account , with balance of R 1478,00 and again this is with Nudebt.

RAIN, I demand that you follow through on this matter with urgency, as I have mentioned previously to your consultant who contacted me, I work very hard to ensure a clean credit record, and I will not shy away from reporting this mismanagement of your business, which affect customers, I will report this to National Consumer Commission, the last time I was informed that the error will be corrected but clearly it is not. I will not allow this harassment. I therefore demand immediate correction, with written confirmation by e-mail thereafter.