Misled and Unsatisfied new customer

On the 26th October @ 11:45, I app**** for the "join for R1" promotion by requesting for a call back. I was contacted back and the first thing asked was "when is my first bill" I was advised 01st December. Based on that I decided to cancel services with my previous provider and apply with Rain, Paid the R1 Imm as requested and on 28th my router was delivered and services activated. On Tuesday 01/11 I received notification from bank about unpaid deduction, when calling the *** line I was informed thru system that I do not have a profile and was not attended to, called again on 02/11 not assisted and my services were disconnected. I called again today and was successfully connected however was told that i have an overdue and will be double billed on 01 Dec, this after i had explained what led to my decision in taking this product. My query was escalated to the billing department at 08:22 and i am yet to received a call. I bliv the calls are recorded, therefore my expectation is for the call to be retrieved to confirm the conversation and my services to be restored as per the agreement. I have no plans of paying a bill for November as per my conversation with your network however still wish to continue my services as am using this for work since working from home. i now also have bank charged for unpaid caused by incorrect info by 1 of your staff members however seems Rain wants to pin this error on me. Today i spoke with Anele who transferred me to Mandisa, unfortunately i did not get the name of the sales agent from last week however i have the time of call. Kindly attend to my query. Clementine Nakeli, Order No. - ***