Misleading staff and terrible customer service

Misleading staff and terrible customer service

I was mislead by one of your Consultant's (Amir) as I asked him on 05/11/2021 before finalizing the application, if the unlimited home 5G Basic Router will work in my area and he said yet after checking and confirmed with my address and said that it would be easy to set up.

I received the OPPO 5G VPE T1a Router and 5G Sim card on 09/11/2021 and I received confirmation afterwards that it was activated.

I struggled to received a wifi connection, I logged numerous tickets on their website and called as well to request assistance but to no avail.

I logged requests for assistance today(10/11/2021) again and called numerous times again and spoke to Bohle this morning @ 10h59 where she told me that the sales person didn't give me correct info according to her there are no 5G connectivity in my immediate area, only in neighboring areas around me. I asked her why would they even complete the transaction whereas they could see that it would work?

Now I have paid for wometjing that I can't work amd they still haven't done anything on there part to even try to make conta t after that call to resolve the matter or offer a different option that would remedy the situation.

I have requested that they cancel this deal with immediate effect, refund my money and oldest their unit asap.

It's a shame that they advertise produced services where they appoint dishonest staff and offer misleading advise to clients.