MISLEADING SELLING TACTICS BY RAIN - *****ING FROM POOR CONSUMERS BE WARNED.

I am an existing client of Rain wherein I signed up with them for a 4G WIfi and Router about 2 years or so ago. 2 weeks ago I received a call from Rain Cellphone number *** and the guy thanked me for being a loyal customer and that they want to upgrade me to a 5G package to which I specifically asked him if this is going to cost me anything more than what I am currently paying which is R479.00 every month. The guy specifically said it is a special/promotion I will stil be paying what I am currently paying no additional costs whatsoever. I agreed and they delivered the package. Knowing these service providers as I do I made a courtesy call to Rain to check if what was sold to me is correct, to my surpise the guy called Tshepiso Nkomo told me that no I have 2 accounts 1 for the 4g and the new one for the 5G meaning I am liable for the R479 as well as the R699.00. Apparently I was told that they will cancel the 4G and activate the 5G. For some strange reason I have both activated.

I have my conversation with the guy lwho sold me this product a copy of which is available wherein he said to me, I will not pay anything extra.

Please RAIN people can you please assist me to honour your promises. I do not need 2 Wifis in my house. I do not need any inconviniences wherein you debit my account 2 times yes its your people who are misleading your loyal customers and you trick them to take products that they do not want and cannot afford.

Another guy from the Sales Department told me today that he is aware of the special.

Apparently no-one can actually assist you, unless you take such issues to the media.

Please help me before anything bad happens to me and my finances.