Misleading sales persons and awful service

What an awful experience with Rain, I wanted to purchase wifi services, since rain is not available in all areas, I did my research first and discovered that my area is a 4G area. When the sales lady was checking she said 5G will work perfectly in my area, whereas I told her what I discovered online. Fine she is a rain employee, she knows their products better. The router was delivered on 30th January 2025, to my surprise,there was no signal. I logged numerous enquiries for cancelations and pick up of that useless router on that stupid Al assistant from 31st January until to date no one ever called. When I call, the calls are never answered. I packed up their router on the 1st February 2025. Since I was so desparate for wifi due to my studies and work demands,on the 4th January I had to request services from Herotel for wifi, and was installed and working immediately. Guess what, from the 21 February they've been debiting my account, accumulating unnecessary charges, until they deducted R625 on the 28th February, for what services, I don't know.