1 reviews | Active since Jan 2020
Misleading Refund Process and Poor Customer Service
I recently had a frustrating experience with Rain, which I feel compelled to share. After purchasing a new router from Rain, I was mistakenly charged twice. I contacted their customer service numerous times to request a refund for the duplicate charge.
Initially, I was informed that I had two options: either let the overpayment reflect as a credit on my account or receive a refund. I clearly stated that I wanted a refund. However, it seems that the decision ultimately does not rest with us as consumers, but with Rain, the service provider.
Today, just three days before my debit order day, I called Rain to follow up on my refund status. To my surprise, I was asked irrelevant questions and was left feeling misled. Rain's handling of this situation has made it evident that consumers have little control over their own money once it's in Rain's hands.
This experience has been extremely disappointing. As a consumer, I trusted Rain to handle my money responsibly and transparently. Instead, I have encountered delays, misinformation, and a lack of accountability. I hope Rain improves its customer service and refund process to avoid such issues in the future.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Hi Sibusiso,Thank you for contacting rain This regards the telephonic conversation that we had. please reply with the following details Name of the bank the account holderAccount no Branch code Cheersrain South Africa
Reference Number: ***7.
What was the calls I got telling me about the refund.
As per our telephone conversation. You did agree to me saying rain has power over us as consumers. The customer is always right policy, at rain it doesn’t apply.
You agreed that between employees at rain. There is lying that is supported since nothing happens to recorded telephone conversations we as consumers have with rains employees.
Hi Sibusiso,Thank you for contacting rain This regards the telephonic conversation that we had. please reply with the following details Name of the bank the account holderAccount no Branch code Cheersrain South Africa
Reference Number: ***7.
What was the calls I got telling me about the refund.
As per our telephone conversation. You did agree to me saying rain has power over us as consumers. The customer is always right policy, at rain it doesn’t apply.
You agreed that between employees at rain. There is lying that is supported since nothing happens to recorded telephone conversations we as consumers have with rains employees.
However, I would like to highlight that all I wanted from the beginning was to get my refund, which I was initially assured I could receive. When a company agrees to something, it is essential to keep that promise. Consistency and reliability are fundamental principles in customer service, and it's crucial for Rain to adhere to these values to maintain customer trust.
Thank you, Rain, for resolving my issue. I hope future transactions are handled with more efficiency and adherence to promises made.
However, I would like to highlight that all I wanted from the beginning was to get my refund, which I was initially assured I could receive. When a company agrees to something, it is essential to keep that promise. Consistency and reliability are fundamental principles in customer service, and it's crucial for Rain to adhere to these values to maintain customer trust.
Thank you, Rain, for resolving my issue. I hope future transactions are handled with more efficiency and adherence to promises made.