Misleading information by staff

As a loyal customer of Rain for the past 5 years I am extremely disappointed with their customer service.

I was not going to be at home for a month and I visited the Rain store twice in May 2025 to seek advice and I was told that i could disconnect my device and not use it for the month and then come back to the store after the month to have the invoice credited so that I wouldn't have to pay for services since I didn't use it for that month. I was told that by two different employees however when I went in on Friday 27 June 2025 I was informed that they cannot credit the account and I will have to pay for the month of June even though I did not use the device

Rain is month to month and I did not use the device for an entire month so why should I be paying for this services.

Misleading loyal customers leads to us leaving and using other service providers.

I would like my June 2025 bill to be credited... My account number is ***1