Misleading Information and Poor Customer Service – Feels Like a ****

I am extremely disappointed with Rain’s service. I specifically asked an agent if I could add someone under my profile and still be able to pay for them separately. I was told yes. Based on that information, I placed the order.

However, on the same day the router was delivered, I was told that what I was initially told is not possible. When I requested for the order to be cancelled and for the router to be collected, I was told that it can’t be cancelled immediately and that I must pay first before they can even consider a cancellation — and only after month end.

Why are your agents giving out false information just to get people to sign up? This is misleading and feels like a ****. Why should I be forced to pay for a service that I no longer want, based on false information provided by your team?

Is Rain now resorting to ****ming South Africans into contracts they didn’t agree to? I expected better. This is unacceptable.