Misleading Clients & Poor Customer Service!!!

I’m really not happy with the service I have been receiving from Rain. My 5G router has been switching itself on and off for about 2 months if not 3 now. I tried to get hold of their customer service with no luck. The last time I received a call from a consultant, she **** and said she’s transferring me only for her to hang up on me.

Another issue is that I have been trying to change my payment date from the 25th to the 31st but it doesn’t show on the website instead they keep debiting from my account which is obviously bouncing and I am being charged by my bank account for that. My account was also suspended on the 25th of March in the morning before I could even make a plan to make payment.. On other months I would pay late in the afternoon but this tike they suspended my account before midday.

I am honestly not happy about this at all and when I started using Rain I thought it was prepaid which means pay as you use but it’s not the case because Rain just debits first thing in the morning and it will continue to debit until there’s money in your account.