1 reviews | Active since Mar 2022
Misleading clients
Good day.
I would like to make a query of a month were I did not use the Rain Services which requires to be paid?
When I open my account I was told that I pay as I use. However I miraculously owe for a CV month I did not use the internet.
When I paid the account I used a link you sent which said pay R264 then settle later but when I opened the website it debited R539. Why mislead Customers? ? Had it Said 1000+ I would’ve cancelled the service.
I now get an error when trying to use the internet because I owe the month I didn’t use? How do I pay for services I didn’t use? Is this a contract?
Please advice on this matter I would like to know and understand the misleading of clients!
Your consultants don’t have answers and very rude.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
rain: To keep your unlimited rain services active pay your outstanding bill with a minimum amount of R264.00. Settle the remaining invoice balance later. Click here to sign in and part-pay, https://www.rain.co.za/my-account/manage. Thanks.
And your consultant gave me an unattended email address to send my query.
Hey,
Thanks for reaching out. This mailbox is unattended, but you can contact support by calling us on *** or logging a support request on www.rain.co.za/my-account. Alternatively, visit www.rain.co.za/support for answers to our most frequently asked questions.
Thanks,
rain
rain: To keep your unlimited rain services active pay your outstanding bill with a minimum amount of R264.00. Settle the remaining invoice balance later. Click here to sign in and part-pay, https://www.rain.co.za/my-account/manage. Thanks.
And your consultant gave me an unattended email address to send my query.
Hey,
Thanks for reaching out. This mailbox is unattended, but you can contact support by calling us on *** or logging a support request on www.rain.co.za/my-account. Alternatively, visit www.rain.co.za/support for answers to our most frequently asked questions.
Thanks,
rain
Thank you.
Kindly note that the internet is still not connected.
Thank you.
Kindly note that the internet is still not connected.
Its always a pleasure to be of assistance and provide a positive experience.
Regards
rain.
Its always a pleasure to be of assistance and provide a positive experience.
Regards
rain.