MISLEAD by RAIN

Since the start of enquiring about the service, I was misinformed by the consultant on the actual device and on how the payment works. I was then misinformed about the speeds and connectivity of the device, where I hardly had any 5g signal, even though on the website it states I live in a 5g area. I then had to wait 3 weeks for assistance on the device and through the whole process I had one gentlemen assist me with the correct information. I then decided to cancel the service and had not been using the device, then I was told the device was deactivated and no further payment were needed, I had to wait for a call for collection of the device(of which I only then was informed it was on loan). After 2 weeks, I sent through another email to find out when they would collect the device and then I was emailed 5 days later to be told I have to make a payment and then the device will be collected. This has been the worst customer service, I have worked in the industry for 9 years, in South Africa and on cruise ships overseas, and I have never received such bad information and felt I paid for something that I didnt even get. It truely feels as though the people working there are not educated in the actual rain network system and devices and then the worst part is, that no one is willing to correct the issue on their side. Only blame the customer or make them pay?

I would never recommend Rain services to anyone sadly it has been so incredibly misleading.