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sM
sivenathi M

1 reviews | Active since Jul 2014

04 Nov 2025, 08:34

Mislead and ******. So unprofessional

I am so utterly disappointed and shocked and feel so misled by Rain today. I received a notification that my promise to pay payment was due. I decided to login my profile to get some advise and assistance. I was then connected to Leilah at billing department. I informed Leilah I noticed I have a payment plan of R435 outstanding and wanted to know should I make this payment will my internet connection be reconnected. I asked her this question twice as I told her I am currently retrenched and my daughter does online studies as I am also actively looking for employment, we need to be connected. Leilah assured me twice my wifi would be connected after this payment. I informed her this is my last money in my account and I need to be sure so that if it doesn't work I can make other means for us to have internet connection like buying data and connect to our phones. After making the payments I noticed the wifi was still disconnected. I went back to Leilah from billing and it was at this moment she told me my account is in arrears therefore my connection won't be on. I was so shocked to say the least as she had blatently misled me and fed me false information. She told me I would need to make a payment of R1250 I informed her where should I get this money as I told her I am retrenched and actively looking for work and going for interviews. The only thing she could give me was she understands my dilemma and she apologies for the misinformation. I do hope all the chats are recorded because this lady/person/bot has messed up my life today. Tomorrow my daughter needs to attend her classes online and I was misled to spend the last money I had in my bank account. I need further assistance in this as this is surely not right or fair to treat and to lie to people like this especially using my desperation as a weapon to embezzle money from me. Had she been transparent in the beginning I would have made a better informed decision with the last pennies I had. Please can someone provide me proper assistance in this. I am distraught just thinking how my child will attend her classes tomorrow

0
Replies (8)
Rain
Rain's reply04 Nov 2025, 09:47
Official
Hi sivenathi 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
sM
sivenathi M's update04 Nov 2025, 10:09
Reviewer Update
Thank you for your message. I called Rain this morning and I was told my query was escalated to billing to assist further and that I would received a call. I have not received any call. I called again because it is now 10am and my daughter has her first exam in a couple of hours , they picked up the phone nobody spoke till my airtime ran out. Why am I being treated this way? Why am I not getting any proper assistance? I am so distraught and you can only imagine how my child is feeling knowing she will probably not write her paper because of this situation. I have been treated and advised so poorly I cannot even think straight. Please someone help me. I am pleading. My number is ***
sM
sivenathi M's update04 Nov 2025, 10:13
Reviewer Update
Then refund me my money because this AI BOT Leilah gave me false information and told me i pay R435 my wifi would be restored. This is *********. I need that refund in my account if you will not reconnect so I can make other means for my daughter to attend her classes today. Someone call me!!!!! You have now even depleted my airtime while I called your line and nobody spoke
sM
sivenathi M's update04 Nov 2025, 11:43
Reviewer Update
I need my money back please today and cancel this Rain subscription. Please please I need my money back today. My child will not be writing her paper today because of this unfair treatment and *********ness Rain has done to me. WHY LIE? Why was I told the one thing and then this didn't happen? Why?????? I need my money back please. This is daylight ******* AND NO ONE IS TAKING ACCOUNTABILITY FOR WHAT THIS LEILAH PERSON HAS DONE TO ME
sM
sivenathi M's update04 Nov 2025, 17:08
Reviewer Update
Leilah from billing advised me to pay R435 to have my account reconnected. I made the payment yesterday 3/11/2025. Why cant someone call me so I can explain all of this. This back and forth is not helping me in anyway. TAKE ACCOUNTABILITY and stop using AI to do your work because this is resulting in BAD SERVICE
sM
sivenathi M's update04 Nov 2025, 18:08
Reviewer Update
Your AI BOT Leilah told me to pay R435 to reconnect my services. That did not happen. My R435 payment should be reflecting on your systems. I have called Rain 5 times today and they have confirmed this payment was received yesterday. Why must I send you POP when your people have acknowledged it. You are using delay tactics and that too is not right. You know I made the payment of R435 if you are unsure, I don't know why you would be, then CALL ME!!!! SORT THIS OUT TELEPHONICALLY AND PROFESSIONALY to show that you care about your customers. STOP WITH THESE DELAY TACTICS!! ITS WRONG!! look at your records how many times I called today and was told this matter will be escalated and prioritized and yet still Nothing! You guys should be ashamed of how you handle your customers and business. What if this was you affected by this? Why is there such lack of care on your part. Check your systems and verify the payment I made yesterday using a payment link sent to me by Leilah YOUR USELESS BOT
sM
sivenathi M's update06 Nov 2025, 11:27
Reviewer Update
I sent the email 2 days ago and subject "Lonita Mazamisa, ***, ***" If you cannot reconnect the services please refund me my money and cancel this subscription with immediate effect
sM
sivenathi M's update06 Nov 2025, 13:25
Reviewer Update
This is the amount Leilah the bot told me to pay to get my wifi reconnected. What do you have to say about that? Giving false information and not delivering ? What is the outcome for that ?