MISINFORMED WHEN UPGRADING

It is sad indeed for me to come to this platform, after a few years of excellent service, I now get slapped with a bill for R1,124. After requesting numerous callbacks, I called you this morning to enquire, only to be told that when I upgraded, I was supposed to cancel my old router, yet this was never mentioned to me in the sales pitch. Is it not the right thing to do, give the client ALL the info? It will be sad if I have to cancel, but at present I cannot afford that amount, and the agent I spoke to, Pradeep was like a recording. He kept telling me I should have completed a cancelation for the old router. HOW WAS I SUPPOSED TO KNOW. I expected more from you RAIN. I have been a loyal and on-time payer since 2022, and now THIS!