KS
Keagan S

1 reviews | Active since Sept 2023

02 Jan 2026, 09:49

Misinformation, Poor communication & THEFT!

It Seems you guys like to take and not deliver because just by viewing the reviews it seems 90% re because of the same issue, DOUBLE BILLING !! To actually have so many people being double billed and complaining about it is crazy. I have been getting double billed since last year march. I keep asking to rectify it and each time you guys promise to and nothing happens. it resulted in me having to agree to a promise to pay because you guys were too *********** to change my payment dates. Even on the app if yu clear a card it doesnt go away. and if you cancel you guys just keep billing. The ask rain feature on the app is garbage because "Leila" lies to you. I asked her on 3 different days that my amount that went of on 24th on christmas eve would be the last and that they have changed my payment date to the 1st of february. I get debited again today. Let me be honest The money we pay for the dismal connections and service is just not worth it. I might consider changing my review depending on how fast my issue can be resolved and I can be refunded. The money you are taking will now starve my daughter thank you so much for that.

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Replies (1)
Rain
Rain's reply02 Jan 2026, 10:00
Official
Hi Keagan,

 Thank you for bringing your query to our attention.

 We will be in touch to further assist.

 Regards,
 rain.