Miscommunication

Terrible experience honestly! Rain debt me twice on the first of December they never said anything to me about that I cancel my other router in October before the end of the month I phoned rain to give me a other router cause the one that I had , had poor signal so one of the agents I was speaking to said that I must pay R1 for the new WiFi so I did pay it and on the 25th of Oct rain took R200 I spoke to the agent to change the debt order to the 1st of every month and I phoned on Sunday the 2nd Of Dec to find out why did they debt me twice they kept on saying that the other router wasn’t cancel and they charged me for the 25th and the 1st and for the Level up 60 mbps which I never requested that’s why so the agents said they going to escalate this matter and phone me back later in the day I waited and still nothing I kept on phoning for six days and still the same out come . Today I spoke to one of the managers and the guy explained that the reason why they debt twice was because of last month and for this months. I explained to him that no one communicated that with me or explained it to me. But I told him that the debt order goes off on the 1st and why on the 25th also. Rain said they only gonna give half of my money cause I told them to cancel it one of the managers said they gonna calculate from the 25th til the 6th which is today it doesn’t make sense they were suppose to give all my money back cause I paid on the first of December It’s really pathetic Call avoidance and no one did give me explanations on why this happened.