****ming poorly service

Subject: Urgent Complaint Regarding Unjustified Deductions and Poor Service

Dear Rain Customer Support Team,

I am writing to formally raise a complaint regarding several issues I am experiencing with your billing practices and service quality. Since joining Rain, I was under the impression that I would be paying R664 per month for internet services. However, since June, I have noticed frequent and unapproved deductions from my account, amounting to over R2000 in a single month, with current deductions of R322.92 being taken daily without my consent.

These unauthorized charges are far above the agreed amount, and despite repeated payments, I am still being notified of a so-called "remaining balance." This is causing significant financial distress, and my account is being drained despite already exceeding the original monthly fee. Additionally, when attempting to resolve this with your customer service team, I have encountered rude and dismissive behavior, further exacerbating my frustration.

The recurring excessive deductions without my authorization are unacceptable and, quite frankly, feel like a ****. I respectfully request an immediate investigation into this matter, the cessation of any further deductions, and a refund for the excess payments made. If this issue is not resolved, I may be forced to escalate my complaint to the relevant consumer protection authorities.

Thank you for your urgent attention to this matter.

Sincerely, Peter Mashamaite