SV
Sihle V
1 reviews | Active since Dec 2023
07 Dec 2023, 12:49
****ming and misinformation
I am extremely frustrated and confused about my current situation with the Rain SIM card. Despite canceling my subscription in July last year and paying for the month I used, I am now being bombarded with notices to pay an outstanding amount of R238.00. I am utterly puzzled as to how I am being charged when I have already canceled the service. The explanation provided to me is that I owe because when you cancel, you have to wait for 30 days, which means I have to pay for the following month. This rationale seems completely unreasonable to me, as I should not have to pay for something I haven't used. Moreover, all the advertising from Rain stated that it was a prepaid and pay-as-you-use service, not a contract. This discrepancy has left me feeling frustrated and taken advantage of.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
07 Dec 2023, 13:02Hi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
Rain's reply07 Dec 2023, 13:02
Official
Hi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
SV
Sihle V's updateReviewer Update
07 Dec 2023, 14:53Dear rain
I am writing in response to your recent explanation regarding the outstanding balance on my account. I would like to address the points you raised and provide further clarification on the matter.
Firstly, I would like to emphasize that throughout my usage of Rain's services, I have always been under the impression that it was a prepaid and pay-as-you-use service, as explicitly stated in your advertising. This understanding led me to believe that I would only be charged for the services I had used, without any additional obligations or hidden fees.
In your response, you mentioned that my billing is not upfront and that the amount due is for my July service. However, I must highlight that I have already paid for my July subscription, as well as for the services of June. It is perplexing to me that I am now being charged an additional amount of R239.00, especially considering that in the past, when payment for a month was not processed, the SIM card would be deactivated, effectively halting the service.
Moreover, I would like to bring to your attention that I was never informed or notified about being switched to a postpaid plan without my knowledge or consent. In the previous months, when I didn't pay for the services, the service was halted.
I am writing in response to your recent explanation regarding the outstanding balance on my account. I would like to address the points you raised and provide further clarification on the matter.
Firstly, I would like to emphasize that throughout my usage of Rain's services, I have always been under the impression that it was a prepaid and pay-as-you-use service, as explicitly stated in your advertising. This understanding led me to believe that I would only be charged for the services I had used, without any additional obligations or hidden fees.
In your response, you mentioned that my billing is not upfront and that the amount due is for my July service. However, I must highlight that I have already paid for my July subscription, as well as for the services of June. It is perplexing to me that I am now being charged an additional amount of R239.00, especially considering that in the past, when payment for a month was not processed, the SIM card would be deactivated, effectively halting the service.
Moreover, I would like to bring to your attention that I was never informed or notified about being switched to a postpaid plan without my knowledge or consent. In the previous months, when I didn't pay for the services, the service was halted.
SV
Sihle V's update07 Dec 2023, 14:53
Reviewer Update
Dear rain
I am writing in response to your recent explanation regarding the outstanding balance on my account. I would like to address the points you raised and provide further clarification on the matter.
Firstly, I would like to emphasize that throughout my usage of Rain's services, I have always been under the impression that it was a prepaid and pay-as-you-use service, as explicitly stated in your advertising. This understanding led me to believe that I would only be charged for the services I had used, without any additional obligations or hidden fees.
In your response, you mentioned that my billing is not upfront and that the amount due is for my July service. However, I must highlight that I have already paid for my July subscription, as well as for the services of June. It is perplexing to me that I am now being charged an additional amount of R239.00, especially considering that in the past, when payment for a month was not processed, the SIM card would be deactivated, effectively halting the service.
Moreover, I would like to bring to your attention that I was never informed or notified about being switched to a postpaid plan without my knowledge or consent. In the previous months, when I didn't pay for the services, the service was halted.
I am writing in response to your recent explanation regarding the outstanding balance on my account. I would like to address the points you raised and provide further clarification on the matter.
Firstly, I would like to emphasize that throughout my usage of Rain's services, I have always been under the impression that it was a prepaid and pay-as-you-use service, as explicitly stated in your advertising. This understanding led me to believe that I would only be charged for the services I had used, without any additional obligations or hidden fees.
In your response, you mentioned that my billing is not upfront and that the amount due is for my July service. However, I must highlight that I have already paid for my July subscription, as well as for the services of June. It is perplexing to me that I am now being charged an additional amount of R239.00, especially considering that in the past, when payment for a month was not processed, the SIM card would be deactivated, effectively halting the service.
Moreover, I would like to bring to your attention that I was never informed or notified about being switched to a postpaid plan without my knowledge or consent. In the previous months, when I didn't pay for the services, the service was halted.
SV
Sihle V's updateReviewer Update
07 Dec 2023, 15:01Also in my previous months invoice it clearly shows that I was an upfront service so when and why was I switched to post paid without my knowledge
SV
Sihle V's update07 Dec 2023, 15:01
Reviewer Update
Also in my previous months invoice it clearly shows that I was an upfront service so when and why was I switched to post paid without my knowledge
SV
Sihle V's updateReviewer Update
07 Dec 2023, 15:12You can call again there's nothing wrong with my number
SV
Sihle V's update07 Dec 2023, 15:12
Reviewer Update
You can call again there's nothing wrong with my number
SV
Sihle V's updateReviewer Update
07 Dec 2023, 15:44Which site do I submit the pictures
SV
Sihle V's update07 Dec 2023, 15:44
Reviewer Update
Which site do I submit the pictures
SV
Sihle V's updateReviewer Update
07 Dec 2023, 16:59Payment history meticulously logs every transaction detail—dates, amounts, payment methods—it's vital for financial tracking.
Conversely, an invoice outlines goods, quantities, prices, demanding payment, and lists taxes or discounts.
Despite clear evidence in screenshots, doubts persist. There's a memory of an unauthorized R40 debit last year in my records. The system confusion is puzzling—labeling all payment history as unpaid invoices contradicts your own "unpaid invoices" section. Two invoice sections confuse the issue.
I won't retrieve a statement from last year. The screenshot holds all necessary data. Any additional request is inconvenient for me.
Your persistent calls and messages regarding a year-old matter are tiresome. Rectify your systems to avoid confusion and bring closure to this issue.
Regards
Conversely, an invoice outlines goods, quantities, prices, demanding payment, and lists taxes or discounts.
Despite clear evidence in screenshots, doubts persist. There's a memory of an unauthorized R40 debit last year in my records. The system confusion is puzzling—labeling all payment history as unpaid invoices contradicts your own "unpaid invoices" section. Two invoice sections confuse the issue.
I won't retrieve a statement from last year. The screenshot holds all necessary data. Any additional request is inconvenient for me.
Your persistent calls and messages regarding a year-old matter are tiresome. Rectify your systems to avoid confusion and bring closure to this issue.
Regards
SV
Sihle V's update07 Dec 2023, 16:59
Reviewer Update
Payment history meticulously logs every transaction detail—dates, amounts, payment methods—it's vital for financial tracking.
Conversely, an invoice outlines goods, quantities, prices, demanding payment, and lists taxes or discounts.
Despite clear evidence in screenshots, doubts persist. There's a memory of an unauthorized R40 debit last year in my records. The system confusion is puzzling—labeling all payment history as unpaid invoices contradicts your own "unpaid invoices" section. Two invoice sections confuse the issue.
I won't retrieve a statement from last year. The screenshot holds all necessary data. Any additional request is inconvenient for me.
Your persistent calls and messages regarding a year-old matter are tiresome. Rectify your systems to avoid confusion and bring closure to this issue.
Regards
Conversely, an invoice outlines goods, quantities, prices, demanding payment, and lists taxes or discounts.
Despite clear evidence in screenshots, doubts persist. There's a memory of an unauthorized R40 debit last year in my records. The system confusion is puzzling—labeling all payment history as unpaid invoices contradicts your own "unpaid invoices" section. Two invoice sections confuse the issue.
I won't retrieve a statement from last year. The screenshot holds all necessary data. Any additional request is inconvenient for me.
Your persistent calls and messages regarding a year-old matter are tiresome. Rectify your systems to avoid confusion and bring closure to this issue.
Regards
SV
Sihle V's updateReviewer Update
07 Dec 2023, 17:51Your persistence is unwarranted. I've already provided evidence of payments through screenshots from your own system, yet you demand a bank statement for validation. I refuse to be bul**** into paying an amount I'm unaware of, especially without a detailed breakdown justifying this sudden claim of an overdue account.
It's baffling how this information arises only after a year, contradicting my account status on your website indicating payment. I demand a clear and comprehensive breakdown explaining why I'm suddenly pursued for this sum after such a prolonged period.
Until I receive a justified explanation and a detailed breakdown of these charges, I will not yield to sending getting statements or making payments I have no knowledge of or proof for.
Sincerely,
It's baffling how this information arises only after a year, contradicting my account status on your website indicating payment. I demand a clear and comprehensive breakdown explaining why I'm suddenly pursued for this sum after such a prolonged period.
Until I receive a justified explanation and a detailed breakdown of these charges, I will not yield to sending getting statements or making payments I have no knowledge of or proof for.
Sincerely,
SV
Sihle V's update07 Dec 2023, 17:51
Reviewer Update
Your persistence is unwarranted. I've already provided evidence of payments through screenshots from your own system, yet you demand a bank statement for validation. I refuse to be bul**** into paying an amount I'm unaware of, especially without a detailed breakdown justifying this sudden claim of an overdue account.
It's baffling how this information arises only after a year, contradicting my account status on your website indicating payment. I demand a clear and comprehensive breakdown explaining why I'm suddenly pursued for this sum after such a prolonged period.
Until I receive a justified explanation and a detailed breakdown of these charges, I will not yield to sending getting statements or making payments I have no knowledge of or proof for.
Sincerely,
It's baffling how this information arises only after a year, contradicting my account status on your website indicating payment. I demand a clear and comprehensive breakdown explaining why I'm suddenly pursued for this sum after such a prolonged period.
Until I receive a justified explanation and a detailed breakdown of these charges, I will not yield to sending getting statements or making payments I have no knowledge of or proof for.
Sincerely,