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Replies (8)KL
Kefiloe L's updateReviewer Update
08 Oct 2024, 18:59I have used them for years and now I’m cancelling because of their lack of assistance in fixing network issues. I cancelled and they deducted my account twice even after I asked them to remove my card from their portal.
KL
Kefiloe L's update08 Oct 2024, 18:59
Reviewer Update
I have used them for years and now I’m cancelling because of their lack of assistance in fixing network issues. I cancelled and they deducted my account twice even after I asked them to remove my card from their portal.
Rain's replyOfficial
08 Oct 2024, 19:06Hi Kefiloe,
Thank you for bringing this to our attention,
We're looking into your billing query.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're looking into your billing query.
We will be in touch to further assist.
Regards,
rain.
Rain's reply08 Oct 2024, 19:06
Official
Hi Kefiloe,
Thank you for bringing this to our attention,
We're looking into your billing query.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're looking into your billing query.
We will be in touch to further assist.
Regards,
rain.
KL
Kefiloe L's updateReviewer Update
08 Oct 2024, 19:19This is the response I kept on getting the whole day after calls and no one being able to assist me from customer service.
KL
Kefiloe L's update08 Oct 2024, 19:19
Reviewer Update
This is the response I kept on getting the whole day after calls and no one being able to assist me from customer service.
KL
Kefiloe L's updateReviewer Update
08 Oct 2024, 19:22What was the deduction for ? R535 was deducted and I didn’t use the service because there was no network. Now why was R267 deducted as well? I need both amounts refunded
KL
Kefiloe L's update08 Oct 2024, 19:22
Reviewer Update
What was the deduction for ? R535 was deducted and I didn’t use the service because there was no network. Now why was R267 deducted as well? I need both amounts refunded
KL
Kefiloe L's updateReviewer Update
08 Oct 2024, 19:32Why didn’t my profile get deleted when I cancelled? Why did you wait till you’ve deducted money Twice from a card I asked to be removed in order for you to delete my profile.
KL
Kefiloe L's update08 Oct 2024, 19:32
Reviewer Update
Why didn’t my profile get deleted when I cancelled? Why did you wait till you’ve deducted money Twice from a card I asked to be removed in order for you to delete my profile.
KL
Kefiloe L's updateReviewer Update
08 Oct 2024, 21:24Hi.
I saw the invoice. I never used it as there was no network. Which I called to complain about and there was no assistance.
I cannot send proof of payment as the money was not paid out by me. I’ll take a screenshot on my app. It was deducted this morning after the R535.
I didn’t know it was even an option,I would have asked for it to avoid this back and forth.
I saw the invoice. I never used it as there was no network. Which I called to complain about and there was no assistance.
I cannot send proof of payment as the money was not paid out by me. I’ll take a screenshot on my app. It was deducted this morning after the R535.
I didn’t know it was even an option,I would have asked for it to avoid this back and forth.
KL
Kefiloe L's update08 Oct 2024, 21:24
Reviewer Update
Hi.
I saw the invoice. I never used it as there was no network. Which I called to complain about and there was no assistance.
I cannot send proof of payment as the money was not paid out by me. I’ll take a screenshot on my app. It was deducted this morning after the R535.
I didn’t know it was even an option,I would have asked for it to avoid this back and forth.
I saw the invoice. I never used it as there was no network. Which I called to complain about and there was no assistance.
I cannot send proof of payment as the money was not paid out by me. I’ll take a screenshot on my app. It was deducted this morning after the R535.
I didn’t know it was even an option,I would have asked for it to avoid this back and forth.
KL
Kefiloe L's updateReviewer Update
09 Oct 2024, 09:07 Hello.
I did not use the network at all. My router was gathering dust and I bought data from Vodacom the whole of September. Why is no one understanding this??? Where do I have to complain to be taken seriously? can I just have my money back. That’s all I want. I have never given issues with payment but this is honestly not nice. The double deduction is worse.
I did not use the network at all. My router was gathering dust and I bought data from Vodacom the whole of September. Why is no one understanding this??? Where do I have to complain to be taken seriously? can I just have my money back. That’s all I want. I have never given issues with payment but this is honestly not nice. The double deduction is worse.
KL
Kefiloe L's update09 Oct 2024, 09:07
Reviewer Update
Hello.
I did not use the network at all. My router was gathering dust and I bought data from Vodacom the whole of September. Why is no one understanding this??? Where do I have to complain to be taken seriously? can I just have my money back. That’s all I want. I have never given issues with payment but this is honestly not nice. The double deduction is worse.
I did not use the network at all. My router was gathering dust and I bought data from Vodacom the whole of September. Why is no one understanding this??? Where do I have to complain to be taken seriously? can I just have my money back. That’s all I want. I have never given issues with payment but this is honestly not nice. The double deduction is worse.
KL
Kefiloe L's updateReviewer Update
09 Oct 2024, 12:32Hi. Please confirm that you are refusing to refund me the R800 that was deducted from my account for a service that was not used?
KL
Kefiloe L's update09 Oct 2024, 12:32
Reviewer Update
Hi. Please confirm that you are refusing to refund me the R800 that was deducted from my account for a service that was not used?