****MERS

I have been with rain from 2019 and I have never been billed R1200 and some change. I have two separate accounts because I was advised by a sales person at rain to close one and cancel the other. He stated that because I am an existing client I will not be billed for the router than is no longer working because they upgraded. He went on to help me reactivating my old account and he promised that September will be my last debit order for the router that is no longer working. This morning I wake up to an amount that went off my account for the old router. How can I be debited for two routers for two following months if I am only using the new router? What is this? I spoke to a team leader from customer services who confirmed that I was not meant to be billed. He promised to call me back at 11 and its two hours later no one has called me (Khesani Simangwe). I have never been so ********** and I am going to cancel the new router as well because what are the odds? They will probably debit my account even after this !