kM
khumo M
1 reviews | Active since Oct 2015
03 Jun 2026, 08:49
****mers
Month to month SUBSCRIPTION at rain means something different to them. So I didn't subscribe for the month of May, and as a normal I thought that no payment means no services which I didn't receive by the way. I was told that I should have canceled online. Then why did they take my money on the 23rd , knowing very well that they will suspend their services after 7 days. Now when I want to cancel it online, they said that I must 1st settle my account for R679. And it's only been 2 days in the new month. Do not go to rain, they are ****mers.
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Replies (2)0
Replies (2)
Rain's replyOfficial
03 Jun 2026, 09:31Hi Khumo,
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Jun 2026, 09:31
Official
Hi Khumo,
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We understand how important billing clarity is and appreciate the opportunity to review and address your concerns.
We will be in touch to further assist.
Regards,
rain.
kM
khumo M's updateReviewer Update
03 Jun 2026, 11:24There's no option to cancel and I am more than happy to return your router, ***, you won't be able to reach me on my phone
kM
khumo M's update03 Jun 2026, 11:24
Reviewer Update
There's no option to cancel and I am more than happy to return your router, ***, you won't be able to reach me on my phone