NP
Nikita P
1 reviews | Active since Jun 2022
01 May 2024, 06:26
****mers and *******
I cancelled and returned router as instructed, was told I owe nothing, I have NO router, yet payment was deducted from my bank account this morning, I am going to open a ***** case out of principle,,,
Helpful (0)
Replies (3)0
Replies (3)Rain's replyOfficial
01 May 2024, 07:35Hi Nikita Parfeunova
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 May 2024, 07:35
Official
Hi Nikita Parfeunova
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NP
Nikita P's updateReviewer Update
01 May 2024, 10:55Since when do you pay 30 days later. I had to pay an amount on 5 G for the couple of days in April, that's what I was told at the counter, I already paid for full month of April, on 1 April, and had NO Internet the last 10 days of April which I paid.. got a small credit on 4G then updated to 5G...Read the account properly..
NP
Nikita P's update01 May 2024, 10:55
Reviewer Update
Since when do you pay 30 days later. I had to pay an amount on 5 G for the couple of days in April, that's what I was told at the counter, I already paid for full month of April, on 1 April, and had NO Internet the last 10 days of April which I paid.. got a small credit on 4G then updated to 5G...Read the account properly..
NP
Nikita P's updateReviewer Update
01 May 2024, 11:57I had to get in my car and drive to your Paulshof branch to get this sorted out!! It was sorted within 10 minutes by a very nice young man, Meeren Mooni, I was right all along, so sort out your accounts department who clearly don't know what they are doing... You need more Meeren Mooni's if you want to keep your customers happy. I will certainly never use or recommend Rain.. The only 5 stars go to Meeren Mooni... Not the company
NP
Nikita P's update01 May 2024, 11:57
Reviewer Update
I had to get in my car and drive to your Paulshof branch to get this sorted out!! It was sorted within 10 minutes by a very nice young man, Meeren Mooni, I was right all along, so sort out your accounts department who clearly don't know what they are doing... You need more Meeren Mooni's if you want to keep your customers happy. I will certainly never use or recommend Rain.. The only 5 stars go to Meeren Mooni... Not the company
