NS
Nompumelelo S
1 reviews | Active since Mar 2019
14 Nov 2023, 13:59
****mers
I received an email Rain and *** stating that I owe Rain R1591.10 for WIFI, However I have made a cancellation on the 22/04/2022 with reference number ; *** which was give to me. Today on the 14/11/2023 I have contacted rain and I am placed on hold for more than 10 minutes and the Agent is not willing to call the line manager for assistance, I would like to be reimburse my airtime used to contact Rain and the matter will be escalated to my attorneys if I do not receive correspondence by the 15/11/2023.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
14 Nov 2023, 14:04Hi Nompumelelo Sinqaba.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply14 Nov 2023, 14:04
Official
Hi Nompumelelo Sinqaba.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
NS
Nompumelelo S's updateReviewer Update
29 Nov 2023, 11:10Good day
Hope this email finds you well.
The cancellation was done on the 22/04/2022 and there was nothing outstanding on the account, I received confirmation of the cancellation.
Kindly provide me with proof that I had an outstanding balance on the date of the cancellation.
Please see below confirmation that I was billed on the 30/04/2022 after the cancellation was sent to Rain.
DateAmount31 August 2022 | R257.55
31 July 2022 | R225.35
30 June 2022 | R499.00
31 May 2022 | R499.00
30 April 2022 | R499.00
Hope this email finds you well.
The cancellation was done on the 22/04/2022 and there was nothing outstanding on the account, I received confirmation of the cancellation.
Kindly provide me with proof that I had an outstanding balance on the date of the cancellation.
Please see below confirmation that I was billed on the 30/04/2022 after the cancellation was sent to Rain.
DateAmount31 August 2022 | R257.55
31 July 2022 | R225.35
30 June 2022 | R499.00
31 May 2022 | R499.00
30 April 2022 | R499.00
NS
Nompumelelo S's update29 Nov 2023, 11:10
Reviewer Update
Good day
Hope this email finds you well.
The cancellation was done on the 22/04/2022 and there was nothing outstanding on the account, I received confirmation of the cancellation.
Kindly provide me with proof that I had an outstanding balance on the date of the cancellation.
Please see below confirmation that I was billed on the 30/04/2022 after the cancellation was sent to Rain.
DateAmount31 August 2022 | R257.55
31 July 2022 | R225.35
30 June 2022 | R499.00
31 May 2022 | R499.00
30 April 2022 | R499.00
Hope this email finds you well.
The cancellation was done on the 22/04/2022 and there was nothing outstanding on the account, I received confirmation of the cancellation.
Kindly provide me with proof that I had an outstanding balance on the date of the cancellation.
Please see below confirmation that I was billed on the 30/04/2022 after the cancellation was sent to Rain.
DateAmount31 August 2022 | R257.55
31 July 2022 | R225.35
30 June 2022 | R499.00
31 May 2022 | R499.00
30 April 2022 | R499.00
NS
Nompumelelo S's updateReviewer Update
29 Nov 2023, 12:37The cancellation is dated the 07/04/2022 and I received an email at 11;27 am on the same day when the cancellation was done.
NS
Nompumelelo S's update29 Nov 2023, 12:37
Reviewer Update
The cancellation is dated the 07/04/2022 and I received an email at 11;27 am on the same day when the cancellation was done.