Item: Rain
Rating: 1
Author: Masego Van der Laka

Rain's replyOfficial

27 Jun 2024, 15:13

Hi Masego,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply27 Jun 2024, 15:13

Official

Hi Masego,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

MVdL

Masego Van der Laka's updateReviewer Update

28 Jun 2024, 07:45

Please cancel I was told it's not a contract I can pay whenever I feel like it so last month I lost my job and didn't pay and one of your agents called me and I told her can we cancel she said okay no problem but turns out she failed to do her job so now rain stole my last rent money you guys debited R1189 from my account meanwhile I didn't even use your ****** services last month it was cut off because I asked to cancel so I don't understand why is my money being ****** from me cause even now your wifi is still off.

So can I please get my money back I will not be paying for something I asked to be canceled it's not my fault your employee failed to do her job on her side
I want my money back rain I can't pay my rent because of the R1189 you stole from my account

MVdL

Masego Van der Laka's update28 Jun 2024, 07:45

Reviewer Update

Please cancel I was told it's not a contract I can pay whenever I feel like it so last month I lost my job and didn't pay and one of your agents called me and I told her can we cancel she said okay no problem but turns out she failed to do her job so now rain stole my last rent money you guys debited R1189 from my account meanwhile I didn't even use your ****** services last month it was cut off because I asked to cancel so I don't understand why is my money being ****** from me cause even now your wifi is still off.

So can I please get my money back I will not be paying for something I asked to be canceled it's not my fault your employee failed to do her job on her side
I want my money back rain I can't pay my rent because of the R1189 you stole from my account

Rain's replyOfficial

28 Jun 2024, 12:20

Hi,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

Rain's reply28 Jun 2024, 12:20

Official

Hi,

Thanks for bringing this to our attention.

We're sorry your rain experience hasn't been as good as you expected.

Thank you.
rain.

MVdL

Masego Van der Laka's updateReviewer Update

28 Jun 2024, 15:33

But I canceled on the 31st of May I have prove that I have spoken to your consultant that failed to cancel my services so it's not my fault your consultants don't do their job but I have the prove with the call from you on the 31st May asking her for a cancelation so since your calls are recorded listen to that call but I will be taking it further because I can't pay when I asked for a cancelation on the 31st

MVdL

Masego Van der Laka's update28 Jun 2024, 15:33

Reviewer Update

But I canceled on the 31st of May I have prove that I have spoken to your consultant that failed to cancel my services so it's not my fault your consultants don't do their job but I have the prove with the call from you on the 31st May asking her for a cancelation so since your calls are recorded listen to that call but I will be taking it further because I can't pay when I asked for a cancelation on the 31st

****mers!!!