****MERS -

I have a problem with RAIN, their billing procedure is a **** they bill you for something that you did not use and when you log query they don't respond. Been having issues with their billing beginning of 2023 ok finally they managed to correct my account after I have asked them to cancel the subscription. They called and apologized and promised to reinstate my account and because their router was already collected they advised that they will deliver a new router and sim, only the sim was delivered and I reported the matter they advised that they will arrange for delivery that was in October 2023 of they didn't deliver. November I was billed and I called and told them that I don't have a router their sim is still in the original package, so why am I being billed. After a while they cleared my debt and promised to deliver the router. December they delivered another sim cards of which I did not accept the sim and I told the driver I don't want sim cards. Soon after that delivery I called them and told them that I am still waiting for the router and only sim card was delivered, they said that they will have the router delivered. 1st of Jan 2024 I am billed and currently sitting with an outstanding balance of RR988.60 of which I am calling them and no one is helping all the consultants are promising me a call back but no one is coming back to me.