NM
Ntombifuthi M
1 reviews | Active since Jul 2019
03 Mar 2025, 19:32
****mers
If it was possible I would not give a single star to these people. Despite the last review I wrote on here about their pathetic service or should I say none existent! I am still experiencing the same if not worse issue with Rain.
Instead of answering calls when we call and actually taking time to respond to emails they will send you to WhatsApp where you will speak to a stupid robot that glitches and crashes out on people. This is a nightmare of a company. Do not be fooled by their responses here on Hello Peter, they only respond here and never action anything. A bunch of ****** who treat people like kaak.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 Mar 2025, 19:43Hey Ntombifuthi M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply03 Mar 2025, 19:43
Official
Hey Ntombifuthi M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
NM
Ntombifuthi M's updateReviewer Update
04 Mar 2025, 19:39Since the 25th nothing has been done, it is now the 5th of March 2025. No one called me, that email address provided by yourselves to send the documents seems like there is no one attending to it. I mean how long does it take a business to resolve issues. You people are running a **** and you should be exposed.
I wrote an email to the ombudsman and also the public protector as it seems like this is a norm and you are very much unbothered with the way you harass and treat customers so horribly. If you can’t restore my connection at least give me back my money. I’m tired of you nonsense, the people from India in your call centre do not understand anything!
I have wasted R1205.00 and I have proof of this, trying to call you and resolve this issue that I did not create. Horrible, pathetic customer service.
I wrote an email to the ombudsman and also the public protector as it seems like this is a norm and you are very much unbothered with the way you harass and treat customers so horribly. If you can’t restore my connection at least give me back my money. I’m tired of you nonsense, the people from India in your call centre do not understand anything!
I have wasted R1205.00 and I have proof of this, trying to call you and resolve this issue that I did not create. Horrible, pathetic customer service.
NM
Ntombifuthi M's update04 Mar 2025, 19:39
Reviewer Update
Since the 25th nothing has been done, it is now the 5th of March 2025. No one called me, that email address provided by yourselves to send the documents seems like there is no one attending to it. I mean how long does it take a business to resolve issues. You people are running a **** and you should be exposed.
I wrote an email to the ombudsman and also the public protector as it seems like this is a norm and you are very much unbothered with the way you harass and treat customers so horribly. If you can’t restore my connection at least give me back my money. I’m tired of you nonsense, the people from India in your call centre do not understand anything!
I have wasted R1205.00 and I have proof of this, trying to call you and resolve this issue that I did not create. Horrible, pathetic customer service.
I wrote an email to the ombudsman and also the public protector as it seems like this is a norm and you are very much unbothered with the way you harass and treat customers so horribly. If you can’t restore my connection at least give me back my money. I’m tired of you nonsense, the people from India in your call centre do not understand anything!
I have wasted R1205.00 and I have proof of this, trying to call you and resolve this issue that I did not create. Horrible, pathetic customer service.
NM
Ntombifuthi M's updateReviewer Update
04 Mar 2025, 20:02It seems like everytime you call the Rain call center they add more money to your account. If this is not a **** I don’t know what a **** is!
NM
Ntombifuthi M's update04 Mar 2025, 20:02
Reviewer Update
It seems like everytime you call the Rain call center they add more money to your account. If this is not a **** I don’t know what a **** is!
NM
Ntombifuthi M's updateReviewer Update
05 Mar 2025, 11:33Upon my further investigation on this Rain story since i am not the only one who has this issue with Rain. Approximately 99% of their customers have been billed twice, connection cut and they are not receiving help even though they have paid.
It seems like there are people who have joined Rain using our information. We can’t track this because they are in the Philippines 🇵🇭 where their call centre is. That is why they say they will help you and never do, you will never find them because they are not here in South Africa. As South Africans we should wake up and use well known reputable South African companies.
This Rain is a ****! Tried almost everything but they are still not following up or even doing anything. These things are deliberate very intentional. They are trying to get rich off of people’s sweat and tears.
It seems like there are people who have joined Rain using our information. We can’t track this because they are in the Philippines 🇵🇭 where their call centre is. That is why they say they will help you and never do, you will never find them because they are not here in South Africa. As South Africans we should wake up and use well known reputable South African companies.
This Rain is a ****! Tried almost everything but they are still not following up or even doing anything. These things are deliberate very intentional. They are trying to get rich off of people’s sweat and tears.
NM
Ntombifuthi M's update05 Mar 2025, 11:33
Reviewer Update
Upon my further investigation on this Rain story since i am not the only one who has this issue with Rain. Approximately 99% of their customers have been billed twice, connection cut and they are not receiving help even though they have paid.
It seems like there are people who have joined Rain using our information. We can’t track this because they are in the Philippines 🇵🇭 where their call centre is. That is why they say they will help you and never do, you will never find them because they are not here in South Africa. As South Africans we should wake up and use well known reputable South African companies.
This Rain is a ****! Tried almost everything but they are still not following up or even doing anything. These things are deliberate very intentional. They are trying to get rich off of people’s sweat and tears.
It seems like there are people who have joined Rain using our information. We can’t track this because they are in the Philippines 🇵🇭 where their call centre is. That is why they say they will help you and never do, you will never find them because they are not here in South Africa. As South Africans we should wake up and use well known reputable South African companies.
This Rain is a ****! Tried almost everything but they are still not following up or even doing anything. These things are deliberate very intentional. They are trying to get rich off of people’s sweat and tears.