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Palesa M
1 reviews | Active since May 2011
06 Jan 2024, 09:25
****mer Rain *****ing our money!
The most pathetic business in this country has to be this ********* company. I paid my account and they refuse to acknowledge receipt of my payment even with a POP. They have been switching my wifi on and off, affecting my work. There is no call centre to call. Countless messages left on their Twitter page and this **** of a company just doesn't care. DO NOT SUPPORT THIS GASLIGHTERS!
It's a Saturday and they just switched it off again after saying they would escalate finding my payment...I am so angry and disappointed in Rain. What a **** and they don't even have systems to find a transaction?! Daylight *******! If I get their CEOs email and boardmembers I will contact them! Pathetic!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
06 Jan 2024, 09:41Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply06 Jan 2024, 09:41
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
PM
Palesa M's updateReviewer Update
06 Jan 2024, 09:51I do not believe anything you guys say. You are putting me through so much emotional anguish. This is a nightmare that you are refusing to sort out. I paid you and listen to the recording of my conversations with your consultant who said he was escalating the matter - always escalating at Rain - and he was going to call me. Nothing! Every second day my wifi is off. If you guys think you are playing games with customers you need to re-evaluate your entire business. This is so so wrong. You are costing me way too much and for what?! I paid you!!!
PM
Palesa M's update06 Jan 2024, 09:51
Reviewer Update
I do not believe anything you guys say. You are putting me through so much emotional anguish. This is a nightmare that you are refusing to sort out. I paid you and listen to the recording of my conversations with your consultant who said he was escalating the matter - always escalating at Rain - and he was going to call me. Nothing! Every second day my wifi is off. If you guys think you are playing games with customers you need to re-evaluate your entire business. This is so so wrong. You are costing me way too much and for what?! I paid you!!!
PM
Palesa M's updateReviewer Update
06 Jan 2024, 11:19Please call me now. The lady dropped the call
PM
Palesa M's update06 Jan 2024, 11:19
Reviewer Update
Please call me now. The lady dropped the call
PM
Palesa M's updateReviewer Update
06 Jan 2024, 13:01The most astounding thing to me is that though my connection was disconnected on a Saturday - for the third time since I made the payment in December - I have to wait for Monday to be connected again.
Thanks though for calling!
Thanks though for calling!
PM
Palesa M's update06 Jan 2024, 13:01
Reviewer Update
The most astounding thing to me is that though my connection was disconnected on a Saturday - for the third time since I made the payment in December - I have to wait for Monday to be connected again.
Thanks though for calling!
Thanks though for calling!