****MED

I dont understand how rains month-to-month services work, so i did not make payment for 3 months and my services were disconnected but i was told to pay for those months and that my 4g simcards were active and services oaded yet i did not use it because it was disconnected. When i called in AUgust the agent i spoke to told me that it was not suppose to bill if my services were inactive and that it will be reviewed but still im owing 3 months. I pad for 2 months in September but still owing 2 months. I called sometime in October and i spoke to 2 foreign call center agents and the supervisor advised that she will re-connect me but Rains agreement is that if you dont cancel and you dont pay you a liable for the full amount. I have been going through the legal document and all but theres no point that states that, i asked to be sent proof that my simcards had data and all and showing that it was used but they refused and told me they cannot send it to me, they not allowed. Today i called to cancel the subscription until this query is resolved and im told i need to pay R1785.00 befre anything else is added on. 1 service provider, different agents different info... What is a month-to-month service provider supplying to their customers, what clause does rain have that is not dotted on the terms and conditions and why do you get different answers from different agents in the SAME COMPANY AND DEPARTMENT.