****med by rain company

Hi Peter I’m Pinky Simelane I have paid for a sim card fee 4G and I have paid my first monthly instalment . I received the SIM card I waited for 3 days it was not working( status was no service) when inserted on the phone. When inserted inside the router (no network connection).then I called RAIN they told me that something I don’t know was not completed on the SIM card that’s why it is not working so they will request a sim swap and they will send me another SIM card okay ,I waited it was delivered still it was not working I have been calling them ever since but they are not helping me I have lost my airtime, minute’s trying to reach them , they even lie saying they will it will be resolved in 24 hours but now I’m approaching the third week without their connection. I feel so ****med since I paid for everything.all of their consultants are saying we will contact you within 24hrs but never even today I’m waiting Please help me Peter