****med by rain agent's

I contacted rain for there WiFi. During talking to the sales rep I told them up front that my ID was ****** and that I have a certified copy of it. The rep told me that it wasn't a problem. I then made payment. I am now having a problem getting the device from the curio service. As they wanty original ID. Rain has my payment and I don't have my internet. If I was told it was going to be a problem I would not of done the payment. Do not use rain and I have lost out on Money it is the biggest **** I have come across.