****med by Rain

Rain has cut my internet connection since Thursday,3 July 2025, citing that the bank card I have on their website has expired hence their attempts to debit have failed therefore I owe them 2 months(June and July) worth of subscriptions.

I agreed that the card has expired but for over 5 months I have been making manual payments to rain through their website, I sent them statements and proof of payments to support my claims on that Thursday. Since then I’ve been calling Rain support asking for an update but they keep on telling me that they are logging a ticket and the relevant department will get back to me.

It’s been 5 days now without internet access and I’m not getting any answers from rain whilst I’ve paid them and sent the supporting documents . They can’t even give me temporary access while they investigate. So basically I have paid for nothing