VB
Vivian B
1 reviews | Active since Mar 2022
01 Aug 2024, 14:33
****MED BY Rain
I had signed up for a rain sim on the month to month basis sometime in 2022 or towards the end of 2021.
To my surprise later last year I have been receiving messages that I owe rain. I had tried to cancel the account numerous times using both emails and their app but it had never been a success.
I am now receiving threatening phone calls from Nudebt collections agency, with agents telling me that I owe R3410. 91.This comes as shock because, rain services stopped the moment I stopped using the sim card and paying.
To mu understand this was not a contract, jow do we even gwt to the part where I'm now being threatened about my name being listed.
My account number is :***7
Helpful (0)
Replies (2)0
Replies (2)VB
Vivian B's updateReviewer Update
01 Aug 2024, 15:37Thank you for your prompt response, but please note I'm still disputing the remaining balance, because had my request been attended to when I sent the cancelation request. The account would have not got to such a balance. Another reason I'm disputing is that there was no info, nor documentation that stated that the sim I registered for was on the recurring subscription.
Had your organization made all the information transparent and public, we wouldn't be having this problem. I will not be paying for any subscription I haven't agreed on. Even if this was a recurring subscription, your services were stopped the moment I stopped making payment. Why was I not kept connected to show that the services are recurring?
Had your organization made all the information transparent and public, we wouldn't be having this problem. I will not be paying for any subscription I haven't agreed on. Even if this was a recurring subscription, your services were stopped the moment I stopped making payment. Why was I not kept connected to show that the services are recurring?
VB
Vivian B's update01 Aug 2024, 15:37
Reviewer Update
Thank you for your prompt response, but please note I'm still disputing the remaining balance, because had my request been attended to when I sent the cancelation request. The account would have not got to such a balance. Another reason I'm disputing is that there was no info, nor documentation that stated that the sim I registered for was on the recurring subscription.
Had your organization made all the information transparent and public, we wouldn't be having this problem. I will not be paying for any subscription I haven't agreed on. Even if this was a recurring subscription, your services were stopped the moment I stopped making payment. Why was I not kept connected to show that the services are recurring?
Had your organization made all the information transparent and public, we wouldn't be having this problem. I will not be paying for any subscription I haven't agreed on. Even if this was a recurring subscription, your services were stopped the moment I stopped making payment. Why was I not kept connected to show that the services are recurring?
VB
Vivian B's updateReviewer Update
02 Aug 2024, 10:40I will not be paying for services I did not use, and will definitely be taking this matter further. I always go through T's & C's and there's no where such was sent to me.
VB
Vivian B's update02 Aug 2024, 10:40
Reviewer Update
I will not be paying for services I did not use, and will definitely be taking this matter further. I always go through T's & C's and there's no where such was sent to me.