MANY REFERENCE NUMBERS, NO SERVICE

My brand new router (designed to deliver a max of 30mbps) never gives me less than 100mbps... AMAZING, isn't it? HOWEVER... The display (see photo below) is a lie! I still cannot stream certain internet services. How is this possible? I think it is because they outsource their services to nearly legal age young people in Mumbai, that earn less than SA minimum wage... (RAIN does not care for the unemployed SA youth!). When RAIN does call you back (because the lady in Mumbai has not received training this year, and needs to send the query back to SA) they also cannot help and must ESCALATE your query to one of the other 14 departments... I have about 15 "HELP IS ON IT'S WAY" emails from RAIN. Reference numbers longer than the Nile river and more than the drops of RAIN (pun intended) we have received this year. All that RAIN does is to reply "We contacted you, but you were not available". You can of course not respond to any of their mails, because the 23 staff members cannot deal with a thousand queries a day... As I am typing this, my streaming problem has not been resolved yet. My son googled how to get the mobile SIM cards activated (Mumbai was unable to help...) to use the minutes and data and still I cannot send a free SMS from the RAIN SIM cards... The only way to check your balance is to send the word BALANCE via SMS to the number 135... But, the SMS service does not work. MyRain has been replaced with RainGo, but RainGo cannot change your password, in case you have it wrong or just forgot it... But, come 1June they will have no difficulty in deducting the R649 from my bank account. In fact, they may charge me an ADDITIONAL R619, which was the package cost I moved/migrated from. And, to get a refund, you need an attorney. RAIN needs GOD, that's the only way they will survive... Or, they must allow VODACOM, MTN or even struggling CELL C to buy them...