Manual payment not allocated. Here we go again.

After a harrowing month I August trying to get Rain to refund me money they had ****** from me. I finally got it back. Now this month I decide instead of allowing rain to take money off me at will, I will make a manual payment. We'll now I've made a payment, it hasn't been allocated and I don't have access to internet. I'm ****ed off beyond as this is now the second time I have to deal with rains abysmal customer service. Absolutely ****ing disgusting service!