Making a deduction should not really be that difficult or confusing

Today I received a WhatsApp message from Rain telling me they ae not able to make the monthly R819.00 deduction. I am not sure what to make of this. My bank and account number are still exactly the same. If they think this is a joke, I am not laughing. I work from home most of the time. I do not want to wake up one day and find that I have no wi-fi because of Rain's incompetence. Earlier this week, they told me I can make an early payment. Now I realise they had no intention of doing their job. Please deduct the money and stop playing games.