MADE FULL PAYMENT AND RAIN STILL DEDUCTING 'Promise to Pay' INSTALLMENTS

Rain, please stop telling us our account is in arrears. Please check your books for the 2nd June - you will see we made a payment of R619, in other words we settled the account. However, a week or two before that we agreed to your new 'promise to pay' option but as mentioned, we then paid a full R619, even though we have made some installments on the 'promise to pay' option. After the R619.00 payment you have continued to deduct from my account, WEEKLY! Please get your story straight with our account. We do not even have access to our invoices on the system!! Account number: rain/***