Lying/never follows through with what they promise

I have tried logging a ticket/complaint with rain for almost 8 days now, with little to no help.

I have spoken to 3 consultants and 1 supervisor. All promising to help me… they provide an email and then I never hear back after emailing them the necessary information

This is appalling service and creating unnecessary emotional distress for me.

My bank details were **********ly used to pay for someone else’s rain account. Keep in mind I have no account with rain. I’m trying to ask Rain to remove my details from their system, I’ve accepted I won’t have the money returned to me. I’ve been promised by rain consultants that they will handle this.. that they will log a ticket and still I have received no help.

All I’m asking is for appropriate service, I don’t think that’s too much to ask for.

Yet all I receive is this subpar.. “get off the line” efforts rather than actually helping me with my issue. This is disgusting on Rains part where I have a simply issue and they can’t even log a ticket for me. the next payment is coming and I unfortunately have to pay it and start this process again.. I don’t know what to do anymore… I’m at my ends with this company and I don’t even use their services myself.

In summary… Terrible service on rains part.. promises to help me.. wasting of my time during my working hours and still no help after consulting 4 different people.