1 reviews | Active since Feb 2012
Lying to sell you something new
I sent a Facebook message to Rain on the 3rd of Feb. I received a call from a consultant on the Sunday the 9th of Feb.
She advised me I can cancel my existing router I have with Rain since 2021 and place a new order for the 101 router.
I asked her to have someone call me Monday the 10th.
A gentleman by the name of Donovan called me and reiterated I can cancel my existing router with immediate effect and would be charged pro rata for the month of Feb.
I asked him several times on the call to assure me and he did.
He then sold me the new 101 router and advised when I received it to call into the cancellations department to cancel with immediate effect.
I did so the same day being the 10th of Feb and I also asked the lady if I can do an immediate cancellation and be charged pro-rate. She said yes, the cancellation will take 24-48 hours.
I have since called in to follow up on today Wednesday the 12th to ensure the cancellation has gone through as I have received no emails. The consultant I spoke to said the cancellation will only take place month end due to the billing cycle which is what I was afraid of.
I will now be billed for half a month on my old router which is no longer needed?
This is false advertising and incorrect information. Who is held liable for this?
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
A lady by the name of Raeesa called me on the 13th of Feb 3;44 and promised she has done the immediate cancellation as she's read all the notes on my profile. I was elated. She advised I will see a credit on my account for half the month as promised by Donovan on selling me a new router. I have been billed my full amount for my old router with all but a 69 rand credit as the router was collected late. I should have paid 584 or so for the month and yet was debited 900. This is absolutely disgusting.
I demand this be rectified.
A lady by the name of Raeesa called me on the 13th of Feb 3;44 and promised she has done the immediate cancellation as she's read all the notes on my profile. I was elated. She advised I will see a credit on my account for half the month as promised by Donovan on selling me a new router. I have been billed my full amount for my old router with all but a 69 rand credit as the router was collected late. I should have paid 584 or so for the month and yet was debited 900. This is absolutely disgusting.
I demand this be rectified.